Refunds & Returns Policy

At BNG Konsulting, we prioritize customer satisfaction. We are committed to ensuring a fair, transparent, and hassle-free return and refund experience.

Order Cancellation:

• Customers may cancel their order within 24 hours of placing it, provided the order has not yet been processed or shipped.

• Once shipped, orders cannot be cancelled. You may request a return after delivery.

Return Policy:

• Returns are accepted within 7 days from the date of delivery.

• Returned items must be:

  • Unused and in original condition

  • In the original packaging, with tags and accessories intact

• The following items cannot be returned:

  • Products sold under "final sale"

  • Perishable goods, personal care items, or customized orders

Refunds:

• Once we receive and inspect the returned item, we will notify you via email regarding the status of your refund.

• If approved, the refund will be initiated to your original payment method within 7–10 business days.

• In case of delays beyond this period, please contact our support team.

Damaged or Wrong Products:

• If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.

• Send an email with images and order details to sales@electrostores.shop.

• We will arrange for pickup or replacement based on eligibility.

Customer Support Contact:

For all refund/return-related queries, email us at sales@electrostores.shop or call +1 445-204-9444 (Mon–Fri, 10 AM–6 PM EST).